As a Customer Success Technical Advisor, you will be the strategic technical linchpin for Trend Micro’s enterprise clients, ensuring customers achieve measurable cybersecurity resilience
Job Summary
As a Customer Success Technical Advisor, you will be the strategic technical linchpin for Trend Micro’s enterprise clients, ensuring customers achieve measurable cybersecurity resilience.
You will guide clients through onboarding, deliver technical workshops, and provide proactive recommendations to harden security postures against evolving threats.
Trend Micro offers employee wellbeing benefits including medical insurance, mental health support, gym reimbursements, paid parental leave, and fosters an inclusive and empowering workplace culture.
Matching Summary
As a Customer Success Technical Advisor, you will be the strategic technical linchpin for Trend Micro’s enterprise clients, ensuring customers achieve measurable cybersecurity resilience.
Skills & Requirements
Must-have
Technical support and security architecture
SIEM and SOC operations expertise
Hybrid-cloud infrastructure knowledge
Security frameworks knowledge
Technical communication with executives
Root cause analysis and strategic recommendations
Nice-to-have
Process-oriented and analytical mindset
Customer onboarding and enablement
Cross-functional team collaboration
Workshop design and delivery
Diversity and inclusion culture
Key Requirements
10+ years technical support or consulting experience
Strong knowledge of NIST and MITRE ATT&CK frameworks