Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Payroll regulatory requirements
Customer satisfaction
Flowremote is seeking an Associate for their Payroll Client Services team, primarily working Saturdays to Wednesdays in a remote capacity. The role focuses on supporting payroll-related inquiries while fostering collaboration within the company
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Flowremote is seeking an Associate for their Payroll Client Services team, primarily working Saturdays to Wednesdays in a remote capacity. The role focuses on supporting payroll-related inquiries while fostering collaboration within the company.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
payroll regulatory requirements
customer satisfaction
Zendesk
Slack
Notion
Nice-to-have
ambitious problems
future focused work culture
global impact
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Superior written and verbal communication skills
Experience in customer support platforms
Experience in collaboration tools
Ability to effectively engage with diverse stakeholders