Job Summary

• This role serves as a high-touch, technically fluent inbound support and escalation resource for Harvey’s largest and most strategic customers.
• Own and resolve inbound support tickets from Majors accounts, serving as a primary escalation point for high-severity and technically complex issues.
• This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

Matching Summary

Salary

Base: $119,000 - $161,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• Experience supporting enterprise software products
• Engaging high-level stakeholders
• Managing complex support cases
• Familiarity with ticketing queue systems
• Strong technical troubleshooting foundation
• Bridging technical and non-technical communication
• Exceptional judgment under pressure
• Managing multiple urgent issues simultaneously

Work Rights