Guest Service Supervisor - Concessions - Raymond James Stadium
Legends & ASM Global
Tampa, Florida, USA
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Manage staff check-in and preparation
Resolve guest concerns and conflicts
Train and support pos cashiers
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Legends & ASM Global is seeking a Guest Service Supervisor for concessions at Raymond James Stadium in Tampa, Florida. The role involves managing event-day guest experiences, supervising staff, and ensuring compliance with service standards, requiring strong leadership and customer service skills.
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Job Summary
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
Train and support cashiers on Clover Sport POS operations, including logging in/out, conducting transactions, processing refunds, troubleshooting issues, redeeming Krewe Card stored value, and applying discounts.
The role ensures team members are fully prepared and consistently deliver outstanding service throughout the venue, while also implementing guest service best practices.
Matching Summary
Match Score: 75
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Legends & ASM Global is seeking a Guest Service Supervisor for concessions at Raymond James Stadium in Tampa, Florida. The role involves managing event-day guest experiences, supervising staff, and ensuring compliance with service standards, requiring strong leadership and customer service skills.
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