Technical Support Specialist

ServiceTrade

Durham, NC, United States
Not specified; benefits: medical, dental, vision, ...
On-site
1 year saas experience or 2-3 years technical support
Zendesk or comparable crm systems experience
Google suite, slack, jira, and wrangle proficiency
The role involves resolving product issues across multiple communication streams including email, chat, and phone while maintaining SLAs

Job Summary

  • The role involves resolving product issues across multiple communication streams including email, chat, and phone while maintaining SLAs.
  • ServiceTrade is a best-in-class field service management platform helping commercial contractors build efficient businesses.
  • Employees receive comprehensive benefits including medical, dental, vision, 401(k) match, flexible PTO, and paid volunteering time.

Matching Summary

The role involves resolving product issues across multiple communication streams including email, chat, and phone while maintaining SLAs.

Salary

Not specified; Benefits: Medical, Dental, Vision, 401(k), Flexible PTO

Skills & Requirements

Must-have

  • 1 year SaaS experience or 2-3 years technical support
  • Zendesk or comparable CRM systems experience
  • Google Suite, Slack, Jira, and Wrangle proficiency
  • Strong troubleshooting fundamentals and root cause analysis
  • Excellent spoken and written communication skills

Nice-to-have

  • Familiarity with AI tools like Notion, Claude, and Gemini
  • Experience scripting or programming with APIs
  • Understanding of relational databases
  • Entrepreneurial mindset with initiative
  • Ability to train new hires and share best practices

Key Requirements

  • Minimum 1 year SaaS experience or 2-3 years technical support
  • Reside in one of the listed US states for hiring eligibility
  • Authorization to work in the United States via E-Verify

Work Rights

Must reside in one of the listed US states

Tailored Resume

Cover Letter