Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support technology equipment and software
Fulfill support requests
Respond to and complete it service tickets
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Fulfill support requests
  • Respond to and complete IT service tickets
  • Create documentation for support solutions
  • Perform installs, configurations, and updates
  • Transport and deploy IT hardware

Nice-to-have

  • Function as tier-2 support resource
  • Execute IT hardware inventory
  • Maintain collegial working relationships

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • 2 years supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Experience with networking essentials
  • Basic understanding of TCP/IP model

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter