Major Incident Manager

Western Union

Austin, TX, US
Base: $100,000 – 130,000 usd py; bonus/equity: sho...
Hybrid
Major incident management process execution
Service availability goals
Itsm processes alignment
Responsible for protecting service availability through effective execution of the enterprise Major Incident Management process

Job Summary

  • Responsible for protecting service availability through effective execution of the enterprise Major Incident Management process.
  • Experience partnering with global technology and business stakeholders to ensure effective and efficient process implementation and execution.
  • Access to short-term incentives, multiple health insurance options, accident and life insurance, and best-in-class development platforms.

Matching Summary

Responsible for protecting service availability through effective execution of the enterprise Major Incident Management process.

Salary

Base: $100,000 – 130,000 USD per year; Bonus/Equity: Short-term incentives based on performance; Benefits: Health insurance, PTO, tuition assistance, 401K plan

Skills & Requirements

Must-have

  • Major Incident Management Process execution
  • Service availability goals
  • ITSM processes alignment
  • Crisis situation leadership
  • Global stakeholder collaboration

Nice-to-have

  • Engineering / DevOps / SRE experience
  • Continuous service improvement
  • Managed service environment operation
  • Inclusive culture fostering belonging

Key Requirements

  • 8+ years technology operations experience
  • 4+ years major incident management experience
  • Bachelor’s degree or equivalent work experience
  • Currently authorized to work in the United States

Work Rights

Currently authorized to work in the United States on a full-time basis

Tailored Resume

Cover Letter