Retail Customer Service & Backoffice Agent 100% (m/w/d)

Specialized Bicycle Components

Munich, Germany
Performance-based compensation; not specified; emp...
Not specified (assumed in-office role based on the nature of the position).
Professional customer inquiry management
Scheduling inspections and repairs
Inventory and order monitoring
The Retail Customer Service & Backoffice Agent position at Specialized Bicycle Components in Munich involves providing comprehensive administrative support in a fast-paced retail environment. The ideal candidate should possess strong communication skills and a background in customer service, ideally with experience in the cycling industry

Job Summary

  • The role serves as a crucial interface between customers and the sales and workshop teams to ensure seamless information flow.
  • Candidates will be responsible for managing customer inquiries, scheduling appointments, and executing email campaigns to re-engage inactive clients.
  • The position offers a dynamic team environment with attractive benefits including 30 vacation days, employee discounts, and access to test bikes.

Matching Summary

Match Score: 85

The Retail Customer Service & Backoffice Agent position at Specialized Bicycle Components in Munich involves providing comprehensive administrative support in a fast-paced retail environment. The ideal candidate should possess strong communication skills and a background in customer service, ideally with experience in the cycling industry.

Salary

Performance-based compensation; Not specified; Employee discounts on products and non-food/food brands

Skills & Requirements

Must-have

  • Professional customer inquiry management
  • Scheduling inspections and repairs
  • Inventory and order monitoring
  • Customer data maintenance
  • Email campaign execution

Nice-to-have

  • Experience in bicycle retail or wholesale
  • Passion for cycling in all facets
  • Ability to work in fast-paced environment
  • Proactive and detail-oriented mindset

Key Requirements

  • Completed commercial training or equivalent qualification
  • Technical training related to auto or motorcycle workshops
  • Excellent communication skills with customers

Work Rights

Not specified

Tailored Resume

Cover Letter