Retail Customer Service & Backoffice Agent 100% (m/w/d)
Specialized Bicycle Components
Munich, Germany
Performance-based compensation; not specified; emp...
Not specified (assumed in-office role based on the nature of the position).
Professional customer inquiry management
Scheduling inspections and repairs
Inventory and order monitoring
The Retail Customer Service & Backoffice Agent position at Specialized Bicycle Components in Munich involves providing comprehensive administrative support in a fast-paced retail environment. The ideal candidate should possess strong communication skills and a background in customer service, ideally with experience in the cycling industry
Job Summary
The role serves as a crucial interface between customers and the sales and workshop teams to ensure seamless information flow.
Candidates will be responsible for managing customer inquiries, scheduling appointments, and executing email campaigns to re-engage inactive clients.
The position offers a dynamic team environment with attractive benefits including 30 vacation days, employee discounts, and access to test bikes.
Matching Summary
Match Score: 85
The Retail Customer Service & Backoffice Agent position at Specialized Bicycle Components in Munich involves providing comprehensive administrative support in a fast-paced retail environment. The ideal candidate should possess strong communication skills and a background in customer service, ideally with experience in the cycling industry.
Salary
Performance-based compensation; Not specified; Employee discounts on products and non-food/food brands
Skills & Requirements
Must-have
Professional customer inquiry management
Scheduling inspections and repairs
Inventory and order monitoring
Customer data maintenance
Email campaign execution
Nice-to-have
Experience in bicycle retail or wholesale
Passion for cycling in all facets
Ability to work in fast-paced environment
Proactive and detail-oriented mindset
Key Requirements
Completed commercial training or equivalent qualification
Technical training related to auto or motorcycle workshops