Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge trends
Process optimization initiatives
Ai/ml frameworks
Workday is seeking a Senior Business Process Analyst to enhance their Knowledge Management and Global Support Operations. This fully remote position emphasizes data-driven process optimization and collaboration across teams, focusing on AI technologies to improve customer support

Job Summary

  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.

Matching Summary

Match Score: 85

Workday is seeking a Senior Business Process Analyst to enhance their Knowledge Management and Global Support Operations. This fully remote position emphasizes data-driven process optimization and collaboration across teams, focusing on AI technologies to improve customer support.

Skills & Requirements

Must-have

  • Analyze knowledge trends
  • Process optimization initiatives
  • AI/ML frameworks
  • Process mapping and analysis
  • Support technologies experience
  • Data analysis and visualization

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Agile self-starter
  • Continuous learning

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • Experience with AI chatbot/automated systems
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR Bachelor degree, professional certification or verified work experience in a related field

Work Rights

Not specified

Tailored Resume

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