Not specified; not specified; flexible working hou...
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7+ years designing saas applications
Experience prompting llms or generative ai
Rapid prototyping and wireframing skills
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Zendesk is seeking a Lead Product Designer for their AI Copilot team, focusing on enhancing customer support experiences through innovative design. The ideal candidate should have over seven years of experience in SaaS application design and a strong background in generative AI. The role offers a collaborative environment with flexible working arrangements and opportunities for professional growth.
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Job Summary
The role involves rethinking how Copilot experiences reshape the work of customer support agents and admins in an AI-first world.
Candidates will collaborate closely with teams in Portugal, Germany, Denmark, Poland, AMER, and APAC to ensure a consistent end-to-end experience.
The position offers ownership of projects, flexible working hours, remote work options, and the opportunity to define new standards in an emerging space.
Matching Summary
Match Score: 75
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Zendesk is seeking a Lead Product Designer for their AI Copilot team, focusing on enhancing customer support experiences through innovative design. The ideal candidate should have over seven years of experience in SaaS application design and a strong background in generative AI. The role offers a collaborative environment with flexible working arrangements and opportunities for professional growth.
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Salary
Not specified; Not specified; Flexible working hours and remote work options
Skills & Requirements
Must-have
7+ years designing SaaS applications
Experience prompting LLMs or generative AI
Rapid prototyping and wireframing skills
Cross-functional collaboration with engineers
Systems-oriented design approach
Nice-to-have
Bias towards experimentation and iteration
Ability to visualize technical decisions impact
Passion for customer experience innovation
Comfort working in distributed global teams
Proactive navigation of ambiguity
Key Requirements
7+ years professional experience in consumer or business SaaS design
Strong portfolio demonstrating design process and execution
Hybrid work availability (local office attendance required)