Technical Support Analyst Required Security Clearance Public Trust Location Arlington, Virginia Id 16812407
Athena Technology Group
Arlington, Virginia, United States
Not specified; performance bonuses + annual salary...
Fully remote
5+ years product support experience
Troubleshoot basic product/network issues
Adhere to fedramp compliance requirements
Athena Technology Group is seeking a Technical Support Engineer for a fully remote position to support Zscaler's FedRAMP Cloud Solutions. The role involves customer interaction, collaboration with various teams, and adherence to compliance requirements
Job Summary
The Technical Support Engineer will handle internal and external customer interactions via email, phone, and messaging applications for Zscaler's FedRAMP Cloud Solutions.
All support personnel must pass specific courses and achieve certifications within the first 90 days of hire.
The role offers performance bonuses, annual salary reviews, comprehensive health insurance, and a 401(k) plan with company match.
Matching Summary
Match Score: 85
Athena Technology Group is seeking a Technical Support Engineer for a fully remote position to support Zscaler's FedRAMP Cloud Solutions. The role involves customer interaction, collaboration with various teams, and adherence to compliance requirements.
Salary
Not specified; Performance Bonuses and annual salary reviews mentioned; Health, dental, vision, disability, life insurance, 401(k) with match
Skills & Requirements
Must-have
5+ years product support experience
troubleshoot basic product/network issues
adhere to FedRAMP compliance requirements
Nice-to-have
detail-oriented and process-driven approach
proactive in responding to queries
collaborative and inclusive work environment
Key Requirements
Must be a U.S. Citizen
5+ Years of Product Support experience
Zscaler for Users Essentials Certification within 90 days
Zscaler for Users Advanced Certification within 90 days