Basic knowledge of object oriented programming languages
Ability to read and analyze log files
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CONNECTA e.V. is seeking a Technical Support Delivery Analyst in Warsaw, Poland, offering a fully remote work environment. The role focuses on providing exceptional customer support for their AI platform, requiring candidates with experience in SaaS enterprise software and basic programming knowledge.
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Job Summary
The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact within a 24/7 global shift pattern.
Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical business issues.
Workday offers flexible work schedules requiring at least 50% time in-office per quarter, along with a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
Match Score: 75
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CONNECTA e.V. is seeking a Technical Support Delivery Analyst in Warsaw, Poland, offering a fully remote work environment. The role focuses on providing exceptional customer support for their AI platform, requiring candidates with experience in SaaS enterprise software and basic programming knowledge.
**
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Ability to read and analyze log files
Basic knowledge of SQL syntax
Experience with api client tools like Postman
Nice-to-have
Demonstrable ability to support HCM or Talent solutions
Previous experience with SOAP, WSDL, XML integrations
Experience with health monitoring tools
Resilience when faced with tight resolution timeframes
Creative approach and eagerness to learn
Key Requirements
P3: 3 years SaaS support experience
P2: 2 years SaaS support experience
Confident verbal and written communication skills
Experience building internal or external documentation