This position is operationally responsible for ensuring support call center for day to day policy and customer services transactions are processed within the guideline, standard and in timely manner via call center team
Job Summary
This position is operationally responsible for ensuring support call center for day to day policy and customer services transactions are processed within the guideline, standard and in timely manner via call center team.
As a customer service champion, to deliver excellency service to customers.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
This position is operationally responsible for ensuring support call center for day to day policy and customer services transactions are processed within the guideline, standard and in timely manner via call center team.
Skills & Requirements
Must-have
Handle incoming/outgoing customer calls
Provide accurate product information
Resolve customer inquiries and complaints
Track customer interactions
Achieve personal and team targets
Nice-to-have
Positive, empathetic, professional attitude
Ambitious people shaping the future
Unmatched career growth opportunities
Key Requirements
Proven experience in call center or customer service
Excellent communication and interpersonal skills
Proficient in call center software, databases, CRM
Strong multitasking skills, handle high call volumes