Contact Center Supervisor - Mortgage

M&T Bank

Bridgeport, CT, United States
Base: $31.72 - $52.86 hourly (usd); bonus/equity: ...
Fully remote
Supervisory experience in contact center
Excellent customer service skills
Knowledge of banking operations
This position is the first level of management within the Contact Center

Job Summary

  • This position is the first level of management within the Contact Center.
  • The role involves supervising a unit of 10-15 employees and resolving complex customer account issues.
  • M&T Bank is committed to fair and competitive pay for employees.

Matching Summary

This position is the first level of management within the Contact Center.

Salary

Base: $31.72 - $52.86 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervisory experience in contact center
  • Excellent customer service skills
  • Knowledge of banking operations

Nice-to-have

  • Strong verbal and written communication
  • Experience in process innovation
  • Ability to promote a supportive environment

Key Requirements

  • Minimum 5 years of relevant experience
  • 2 years of work leadership experience
  • Bachelor's Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter