Customer Service Representative

AmeriVet

Albuquerque, New Mexico, United States
Competitive pyy; performance bonuses available; no...
Onsite
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative (CSR) for its Acequia Animal Hospital in Albuquerque, New Mexico. The role involves providing exceptional client service, managing appointments, and supporting the medical team while ensuring a positive experience for clients and their pets

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using practice management systems.
  • The company offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits for full-time employees.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative (CSR) for its Acequia Animal Hospital in Albuquerque, New Mexico. The role involves providing exceptional client service, managing appointments, and supporting the medical team while ensuring a positive experience for clients and their pets.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong organizational skills in fast-paced environment
  • Ability to lift up to 40 pounds occasionally
  • Proficiency with scheduling software and online platforms
  • Desire to provide compassionate client-focused service

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with technology and scheduling software
  • Must be able to work in a fast-paced dynamic environment

Work Rights

Not specified

Tailored Resume

Cover Letter