Customer Success Account Manager - Signature - Rural Az
UPS
Phoenix, AZ, US
On-site
Manage high volume of smaller customers
Drive customer satisfaction and retention
Leverage dashboards and reporting
The Signature Customer Success Account Manager will manage a high volume of smaller customers
Job Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers.
The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively.
The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Matching Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers.
Skills & Requirements
Must-have
Manage high volume of smaller customers
Drive customer satisfaction and retention
Leverage dashboards and reporting
Proactively engage existing customers
Monitor customer health metrics
Nice-to-have
Value-driven guidance
Consistent engagement
Identify patterns and common challenges
Key Requirements
0-4 years in customer success
SMB account management experience
Ability to manage multiple customer engagements
Strong organizational skills
Data-driven mindset
Work Rights
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.