Customer Order And Fulfillment Manager

GE AEROSPACE

Clearwater, Florida, US
Facilitate order management processes
Customer inquiry and complaint resolution
Manage processes, material, site operations, and warehouse logistics
The Customer Order and Fulfillment Manager is responsible for leading the Aftermarket Order Administration team, facilitating and processing transactions, and delivering replacement/repair parts and equipment

Job Summary

  • The Customer Order and Fulfillment Manager is responsible for leading the Aftermarket Order Administration team, facilitating and processing transactions, and delivering replacement/repair parts and equipment.
  • This role involves managing processes, material, site operations, and warehouse logistics, while also providing leadership, career development, and administrative support for team members.
  • The selected candidate will provide technical direction, assistance, and OEM reach-back for all supported customers and products, and apply business and analytic expertise to drive customer satisfaction.

Matching Summary

The Customer Order and Fulfillment Manager is responsible for leading the Aftermarket Order Administration team, facilitating and processing transactions, and delivering replacement/repair parts and equipment.

Skills & Requirements

Must-have

  • Facilitate order management processes
  • Customer inquiry and complaint resolution
  • Manage processes, material, site operations, and warehouse logistics
  • Apply FLIGHT DECK (Lean / Six Sigma) analytical tools

Nice-to-have

  • Provide leadership and career development
  • Provide technical direction and OEM reach-back
  • Positive customer connection through face-to-face contact

Key Requirements

  • Bachelor's degree or 7 years of experience in Supply Chain
  • Minimum of 3 years of experience in Supply Chain
  • Minimum of 3 years of experience in customer service
  • Ability to prove U.S. Person status for export-controlled information

Work Rights

U.S. lawful permanent resident, U.S. Citizen, asylee or refugee status

Tailored Resume

Cover Letter