Customer Success Manager

Megaport (Australia) Pty Limited

California, US
On-site
Post-sale account growth
Customer retention
Revenue generation
Megaport is seeking a Customer Success Manager in California to foster strong relationships with existing customers, focusing on account growth and retention. The ideal candidate will drive upselling and cross-selling initiatives while ensuring high customer satisfaction

Job Summary

  • Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centers, and each other.
  • The Customer Success Manager will act as the main point of contact for existing customers, focusing on post-sale account growth, retention, and long-term value creation.
  • This role carries quarterly expansion revenue targets and success will be measured by the ability to grow existing accounts while maintaining strong customer satisfaction and retention.

Matching Summary

Match Score: 85

Megaport is seeking a Customer Success Manager in California to foster strong relationships with existing customers, focusing on account growth and retention. The ideal candidate will drive upselling and cross-selling initiatives while ensuring high customer satisfaction.

Skills & Requirements

Must-have

  • post-sale account growth
  • customer retention
  • revenue generation
  • upselling and cross-selling
  • product adoption
  • quarterly expansion revenue targets

Nice-to-have

  • collaborative and supportive environment
  • problem solvers and cloud fanatics
  • curiosity fuels growth
  • customers at the center
  • increasing representation in tech

Key Requirements

  • Existing customer relationships
  • Account management experience
  • Revenue expansion targets
  • Customer satisfaction metrics
  • Product enhancement introduction

Work Rights

Not specified

Tailored Resume

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