Analyst - Fraud/loss Prevention - Part Time - Evening Shift
Ticketmaster Italia
Charleston, WV, United States
Review customer transactions
Address verification
Identify fraud patterns
The Manual Review Fraud Agent performs duties involved in fraud detection and loss prevention, including reviewing customer transactions, fraud claims, and using internal and 3rd party tools
Job Summary
The Manual Review Fraud Agent performs duties involved in fraud detection and loss prevention, including reviewing customer transactions, fraud claims, and using internal and 3rd party tools.
Key responsibilities include order screening, identifying fraudulent transactions, contacting customers for verification, and identifying potential process improvements.
Ticketmaster offers benefits across six key pillars: Health, Yourself, Wealth, Family, Career, and Others, including free concert tickets and a 401(k) program with company match.
Matching Summary
The Manual Review Fraud Agent performs duties involved in fraud detection and loss prevention, including reviewing customer transactions, fraud claims, and using internal and 3rd party tools.
Skills & Requirements
Must-have
Review customer transactions
Address verification
Identify fraud patterns
Professional telephone manner
Strong analytical skills
Work independently with little supervision
Nice-to-have
Naturally inquisitive
Passionate about live entertainment
Strong teamwork values
Key Requirements
Two or more years of full-time work experience
One year of customer service or call center experience