An Incident Communications Manager provides timely, clear, and concise business communications to Fiserv clients regarding production outages in a fast-paced IT Financial Services environment
Job Summary
An Incident Communications Manager provides timely, clear, and concise business communications to Fiserv clients regarding production outages in a fast-paced IT Financial Services environment.
The role requires participation in a rotating 24x7 on-call schedule to ensure continuous support and timely client communication during incidents.
The manager works closely with business partners and teams to develop best practice standards, maintain SOP documentation, and prepare post-mortem client-facing root cause analysis communications.
Matching Summary
An Incident Communications Manager provides timely, clear, and concise business communications to Fiserv clients regarding production outages in a fast-paced IT Financial Services environment.
Skills & Requirements
Must-have
Incident management communications
24x7 on-call support
Client impact assessment
Dashboard monitoring
Standard operating procedures maintenance
KPI metrics reporting
Nice-to-have
Strong organizational skills
Ability to maintain calm under stress
Multi-tasking and prioritization
Excellent English communication
Team player with relationship building
Comfortable interacting with senior executives
Key Requirements
6+ years professional writing experience
3+ years incident management communications experience