Provide Salesforce consultancy to alliance s and operational departments, supporting daily amendment and issue requests within agreed SLAs
Job Summary
Provide Salesforce consultancy to alliance s and operational departments, supporting daily amendment and issue requests within agreed SLAs.
Play a key role during analysis, implementation, and release phases to ensure functional designs meet business requirements and deliver defined benefits.
Suggest innovative ways to deliver efficiencies to the EMEA Salesforce instance and supporting processes, including configuration, testing, and implementation.
Matching Summary
Provide Salesforce consultancy to alliance s and operational departments, supporting daily amendment and issue requests within agreed SLAs.
Skills & Requirements
Must-have
Salesforce configuration
Salesforce product expertise
Issue request management
Change management skills
Customer satisfaction focus
Nice-to-have
Innovative process suggestions
Subject matter expertise
Teamwork and collaboration
Proactive thinking
Adaptability to change
Key Requirements
Minimum three years practical Salesforce configuration experience
Salesforce 201, 301 examination successes
Ability to develop relationships with Product, Technical and Lines of Business
Awareness of commercial sensitivity and data security