Service Desk Analyst

Maurice Blackburn Lawyers

Brisbane, Australia
Not specified; benefits: 17.5% annual leave loadin...
On-site
Minimum 2 years helpdesk experience
Proficiency in windows 8 and office 2013
Active directory and it helpdesk software skills
As a Service Desk Analyst, you will be the first point of contact for IT support across the firm, ensuring systems run smoothly

Job Summary

  • As a Service Desk Analyst, you will be the first point of contact for IT support across the firm, ensuring systems run smoothly.
  • The role requires responding promptly to service desk requests, troubleshooting hardware and software issues, and managing user accounts.
  • Maurice Blackburn offers exceptional benefits including 22 weeks parental leave, comprehensive mental health frameworks, and a hybrid flex working model.

Matching Summary

As a Service Desk Analyst, you will be the first point of contact for IT support across the firm, ensuring systems run smoothly.

Salary

Not specified; Benefits: 17.5% Annual Leave Loading; 22 weeks parental leave with superannuation guaranteed

Skills & Requirements

Must-have

  • Minimum 2 years helpdesk experience
  • Proficiency in Windows 8 and Office 2013
  • Active Directory and IT Helpdesk software skills
  • Digital Dictation Systems knowledge
  • Antivirus and PC security expertise
  • Hardware and mobile device troubleshooting

Nice-to-have

  • Strong communication and stakeholder engagement
  • Excellent analytical and multitasking abilities
  • Proactive mindset to improve systems
  • Commitment to excellent customer service
  • Collaborative team player

Key Requirements

  • Relevant IT tertiary qualifications
  • Minimum 2 years' experience in a helpdesk environment
  • Background checks required for successful candidates

Work Rights

Not specified

Tailored Resume

Cover Letter