Customer Service Advisor - Ane Makati 2025

Concentrix

Makati City, Philippines
Inbound and outbound calls
Customer service support
Resolve routine problems
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Customer service support
  • Resolve routine problems
  • Meet contractual KPIs
  • Basic product knowledge

Nice-to-have

  • Courteous and professional manner
  • Demonstrate empathy
  • Build rapport with customer
  • Team player
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter