Sr. Client Service Representative

CIBC

Toronto, Canada
Base: not specified; bonus/equity: incentive pyy; ...
Client issue resolution
Financial services product knowledge
Customer service expertise
As a Senior Client Service Representative, you will be the first line of support helping clients manage their day-to-day banking needs and connecting them with the right team members

Job Summary

  • As a Senior Client Service Representative, you will be the first line of support helping clients manage their day-to-day banking needs and connecting them with the right team members.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, an employee share purchase plan, wellbeing support, and a culture that supports growth and development.
  • The role requires flexibility to work at multiple banking centres within a reasonable travel distance and includes full-time on-site work with hours that may include evenings and weekends.

Matching Summary

As a Senior Client Service Representative, you will be the first line of support helping clients manage their day-to-day banking needs and connecting them with the right team members.

Salary

Base: Not specified; Bonus/Equity: Incentive pay; Benefits: Competitive salary, banking benefits, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Client issue resolution
  • Financial services product knowledge
  • Customer service expertise
  • Transaction services
  • Digital literacy
  • Flexible work hours including evenings and weekends
  • On-site full-time work

Nice-to-have

  • Empathy and interpersonal communication
  • Goal oriented
  • Passionate about learning
  • Respectful and authentic connection
  • Teamwork and accountability values
  • Problem solving skills
  • Technology expertise in mobile banking

Key Requirements

  • Legally eligible to work in Canada
  • Flexible to work banking centre hours
  • Full-time on-site availability

Work Rights

Legally eligible to work in Canada

Tailored Resume

Cover Letter