Senior Manager, Customer Success

SailPoint

Austin, Texas, United States
Base: $120,200 - $202,606 usd; bonus/equity: eligi...
8-10+ years customer success experience
5+ years direct people management
Saas or enterprise software background
You will lead, mentor, and scale a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes

Job Summary

  • You will lead, mentor, and scale a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes.
  • The role involves designing scalable processes and acting as the primary escalation point for complex customer issues.
  • Candidates are eligible for a base salary ranging from $120,200 to $202,606, along with equity participation and comprehensive benefits.

Matching Summary

You will lead, mentor, and scale a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes.

Salary

Base: $120,200 - $202,606 USD; Bonus/Equity: Eligible for Corporate Bonus Plan and equity participation; Benefits: Medical, dental, vision, 401(k) matching, paid parental leave

Skills & Requirements

Must-have

  • 8-10+ years Customer Success experience
  • 5+ years direct people management
  • SaaS or enterprise software background
  • Experience with Gainsight or Salesforce
  • Strategic account portfolio management

Nice-to-have

  • Strong coaching and mentorship skills
  • Ability to influence senior executives
  • Cross-functional collaboration expertise
  • High-performing team culture builder

Key Requirements

  • 8-10+ years in Customer Success or Account Management
  • 5+ years of direct people management experience
  • Deep expertise with CSM platforms like Salesforce or Gainsight

Work Rights

Not specified

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