Complaints Regulatory Reporting Lead

Western World Insurance Company

Multiple Locations
Base: $140,000 to $155,000; bonus/equity: eligible...
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Complaint metric reporting
Regulatory compliance performance
Data quality analysis
** Western World Insurance Company is seeking a Complaints Regulatory Reporting Lead to enhance its complaints operations and ensure regulatory compliance. The role involves analyzing complaints data to drive operational improvements and requires extensive experience in reporting within the insurance or financial services sector. **

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products – translating complaints data into actionable intelligence that drives operational improvement, regulatory adherence, and management decision making.
  • Build and maintain reports that measure regulatory compliance performance across jurisdictions, including adherence to resolution timeframes, acknowledgement and notification obligations, and outcome requirements.
  • For positions based in NJ, the base salary range is $140,000 to $155,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.

Matching Summary

Match Score: 75

** Western World Insurance Company is seeking a Complaints Regulatory Reporting Lead to enhance its complaints operations and ensure regulatory compliance. The role involves analyzing complaints data to drive operational improvements and requires extensive experience in reporting within the insurance or financial services sector. **

Salary

Base: $140,000 to $155,000; Bonus/Equity: Eligible for bonus; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Complaint metric reporting
  • Regulatory compliance performance
  • Data quality analysis
  • Data standards and field usage
  • Reporting methodologies harmonization

Nice-to-have

  • Actionable intelligence for operational improvement
  • Proactive management of complaint risk
  • Support operational planning and capacity risks
  • Drive decisions, not just describe activity
  • Embed good data hygiene at point of capture

Key Requirements

  • Bachelor’s degree in Business, Data Analytics, or related field
  • 7+ years of reporting experience in insurance or financial services
  • Strong understanding of complaints regulatory frameworks
  • Proficiency in data visualization and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter