Senior Operations Reliability Engineer – Microsoft 365 & Enterprise Tools

Genesys

Remote
Fully remote
Microsoft 365 services expertise
Incident management skills
Operational troubleshooting methodologies
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • As a Senior Operations Reliability Engineer, you will maintain the reliability and operational quality of collaboration platforms.
  • You will collaborate across IT to enhance detection accuracy and contribute to long-term automation initiatives.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Skills & Requirements

Must-have

  • Microsoft 365 services expertise
  • Incident management skills
  • Operational troubleshooting methodologies

Nice-to-have

  • Interest in automation and AIOps
  • Strong communication skills
  • Collaboration across IT teams

Key Requirements

  • Bachelor’s degree in IT-related field
  • 5+ years experience in operational role
  • Strong working knowledge of Microsoft 365 services

Work Rights

Not specified

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