Base: $32,900 to $66,900; bonus/equity: not specif...
Fully remote
1+ years customer service experience
Hs diploma or ged required
55 wpm typing speed
Allegion is seeking a Residential Support Representative to provide customer service and technical support for its products, primarily through phone communication. The role is fully remote and requires a minimum of one year of customer service experience, alongside strong communication skills and a willingness to learn
Job Summary
The role involves providing positive customer experiences by troubleshooting basic technical problems primarily through verbal communication over the phone.
Employees are expected to build trust through complete follow-through on customer commitments and guide customers through installation and app setup inquiries.
The company offers generous benefits including 160 hours of paid time off annually and a 401K plan with a 6% company match.
Matching Summary
Match Score: 85
Allegion is seeking a Residential Support Representative to provide customer service and technical support for its products, primarily through phone communication. The role is fully remote and requires a minimum of one year of customer service experience, alongside strong communication skills and a willingness to learn.
Salary
Base: $32,900 to $66,900; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 160 hours PTO, 401K match
Skills & Requirements
Must-have
1+ years customer service experience
HS Diploma or GED required
55 wpm typing speed
High-volume inquiry handling
Microsoft Office proficiency
Nice-to-have
Bilingual in Spanish or French
Zendesk and Five9 knowledge
Smart device application comfort
Associate's degree preferred
Schlage product knowledge
Key Requirements
Minimum 1 year customer service experience
High school diploma or GED
Ability to type 55 wpm corrected speed
Experience with high-volume inquiries
Availability Monday to Friday with specific start times