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Vodafone is seeking a Senior Consultant for Multi Channel Support in Bellville, South Africa, to enhance operational excellence and customer satisfaction across various digital and assisted service channels. The ideal candidate should possess at least 2-3 years of experience in telecommunications, specifically in a call center environment, and have strong analytical and communication skills.
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Job Summary
The Senior Consultant: Multi Channel Support plays a pivotal role in driving operational excellence and customer satisfaction across Vodacom’s digital and assisted service channels.
Your responsibilities will include: To telephonically support general service queries and follow ups on existing Service Requests from BPs and internal services (082133).
We make an impact by offering: Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Matching Summary
Match Score: 75
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Vodafone is seeking a Senior Consultant for Multi Channel Support in Bellville, South Africa, to enhance operational excellence and customer satisfaction across various digital and assisted service channels. The ideal candidate should possess at least 2-3 years of experience in telecommunications, specifically in a call center environment, and have strong analytical and communication skills.
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Skills & Requirements
Must-have
multi-channel platform optimization
customer journey seamlessness
digital transformation goals alignment
fault management communication
trend analysis reporting
customer service processes understanding
Nice-to-have
leads service excellence
acts decisively under pressure
collaborates across teams with ease
delivers results with a customer-first focus
adapts quickly in a fast-changing environment
maintains composure under pressure
Key Requirements
Matric/ Grade 12 essential
2-3 years telecommunications experience
2 years call centre environment experience
2 years escalated queries experience
2 years relevant telecommunications industry experience