Senior Application Support Analyst

TELUS Health/lifeworks

Base: $44,500.00 - $89,000.00 cad annual; bonus/eq...
Minimum 3 years relevant work experience
Microsoft sql scripts knowledge
Exceptional problem-solving skills
The Senior Application Support Analyst will take ownership of investigating, diagnosing, and resolving client technical and customer service issues within the TELUS Health Benefits Administration practice

Job Summary

  • The Senior Application Support Analyst will take ownership of investigating, diagnosing, and resolving client technical and customer service issues within the TELUS Health Benefits Administration practice.
  • This role requires acting as a product expert and liaison between clients, support teams, and configuration groups while adhering to strict service level agreements.
  • Candidates will benefit from a comprehensive total rewards package including competitive salary, flexible benefits, company-matched pension, and opportunities for career growth.

Matching Summary

The Senior Application Support Analyst will take ownership of investigating, diagnosing, and resolving client technical and customer service issues within the TELUS Health Benefits Administration practice.

Salary

Base: $44,500.00 - $89,000.00 CAD Annual; Bonus/Equity: Not specified; Benefits: Comprehensive total rewards, minimum 3 weeks vacation, flexible benefits plan, company matched pension

Skills & Requirements

Must-have

  • Minimum 3 years relevant work experience
  • Microsoft SQL scripts knowledge
  • Exceptional problem-solving skills
  • Strong written and verbal communication
  • Ability to handle multiple urgent priorities

Nice-to-have

  • SaaS experience is an asset
  • Experience with Microsoft Office suite
  • Mentoring junior staff capabilities
  • Flexible work environment adaptability

Key Requirements

  • University or college diploma in business administration
  • Minimum 3 years of relevant work experience
  • Knowledge of Microsoft SQL scripts

Work Rights

Not specified

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