Job Summary

• The Customer Operations Analyst is responsible for driving operational excellence, delivering data-driven insights, and leading strategic projects that enhance customer experience, efficiency, and service quality.
• Key responsibilities include analyzing operational performance, leading end-to-end projects, optimizing and documenting processes, managing stakeholders, and maintaining reporting and documentation.
• The role requires a Bachelor’s degree with 3+ years of experience in business analysis, operations, project management, or Customer Operation leadership roles, along with strong analytical and communication skills.

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Skills & Requirements

Key Requirements

• 3+ years of experience
• Bachelor's degree in business, Statistics, IT, or related fields
• Project Management or Business Analysis certification (added advantage)
• Work authorization in Tanzania

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