Vodafone Travel Esim Service Desk Advisor (vois) 1

Vodafone

Giza, Egypt
On-site
Fluent in english (c2 level)
Strong written communication
Fast typing skills
Vodafone is seeking a customer-focused Service Desk Advisor for its Vodafone Roaming Services (VRS) team in Giza, Egypt. The role involves providing 24/7 support via chat and email to American and Canadian travellers using Vodafone’s eSIM bundles across Europe, emphasizing strong communication skills and customer service excellence

Job Summary

  • Provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers.
  • Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.
  • Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels.

Matching Summary

Match Score: 75

Vodafone is seeking a customer-focused Service Desk Advisor for its Vodafone Roaming Services (VRS) team in Giza, Egypt. The role involves providing 24/7 support via chat and email to American and Canadian travellers using Vodafone’s eSIM bundles across Europe, emphasizing strong communication skills and customer service excellence.

Skills & Requirements

Must-have

  • Fluent in English (C2 level)
  • Strong written communication
  • Fast typing skills
  • Handle technical queries in writing
  • 24/7 support via chat and email
  • Rotational morning and night shifts

Nice-to-have

  • Emotionally intelligent
  • Manage high-profile customers
  • Contribute to process improvements

Key Requirements

  • Fluent in English (C2 level)
  • Proficient in MS Office
  • Committed to compliance
  • Committed to continuous self-development

Work Rights

Not specified

Tailored Resume

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