Concierge Guest Experience Manager (onshore)

Accor Global Reservation Centre Moncton

Moncton, New Brunswick, Canada
Hybrid (minimum 3 days in-office)
Luxury hospitality leadership
Guest journey management
Service standards development
Accor Global Reservation Centre in Moncton is seeking a Concierge Guest Experience Manager to lead its elite Conciergerie team dedicated to the Orient Express Sailing Yachts. The ideal candidate will have a strong background in luxury hospitality and proven leadership skills, ensuring exceptional service for discerning guests. This full-time position offers comprehensive benefits, including paid vacation, medical coverage, and travel discounts

Job Summary

  • Oversee a team of Concierge specialists who manage the full yacht guest journey, including collecting guest information and preferences, booking services, handling documents, finalizing payments and arranging transfers.
  • Build and maintain relationships with external luxury service providers (e.g., private travel, transport) to support your team’s guest requests.
  • Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world.

Matching Summary

Match Score: 85

Accor Global Reservation Centre in Moncton is seeking a Concierge Guest Experience Manager to lead its elite Conciergerie team dedicated to the Orient Express Sailing Yachts. The ideal candidate will have a strong background in luxury hospitality and proven leadership skills, ensuring exceptional service for discerning guests. This full-time position offers comprehensive benefits, including paid vacation, medical coverage, and travel discounts.

Skills & Requirements

Must-have

  • Luxury hospitality leadership
  • Guest journey management
  • Service standards development
  • External luxury service provider relationships
  • CRM and digital platform utilization
  • Orient Express brand vision translation

Nice-to-have

  • Exceptional organizational skills
  • Fast-paced luxury environment adaptability
  • Proactive upsell and cross-sell focus
  • Other languages an asset

Key Requirements

  • Minimum 3+ years in leadership roles
  • Proven track record of building high-performing teams
  • Deep understanding of Concierge operations
  • Solid understanding of ultra-luxury travel market
  • Legally able to work full time in Canada

Work Rights

Must be legally able to work full time in Canada

Tailored Resume

Cover Letter