Resolve network security incidents within critical SLAs through effective troubleshooting and root-cause identification
Job Summary
Resolve network security incidents within critical SLAs through effective troubleshooting and root-cause identification.
Plan and implement internal and customer changes aligned with ITIL processes.
Drive self-development by working towards industry-recognised certifications across supported technologies and expanding skills in emerging network security tools.
Matching Summary
Resolve network security incidents within critical SLAs through effective troubleshooting and root-cause identification.
Skills & Requirements
Must-have
Fortigate Firewalls expertise
Network security incident resolution
ITIL-driven environment
Troubleshooting network issues
Change management implementation
Nice-to-have
Collaborative and detail-oriented
Continuous learning and improvement
Adapt to evolving technical landscapes
Key Requirements
Proficient in Fortigate Firewalls
Knowledgeable in FortiManager, FortiAnalyzer, IDS/IPS
Experienced in structured, SLA-driven troubleshooting
Comfortable with ITIL-aligned operational processes