This role operates in a real-time change environment and is critical to ensuring accurate, timely, and end-to-end communication of planned network changes to customers and internal stakeholders
Job Summary
This role operates in a real-time change environment and is critical to ensuring accurate, timely, and end-to-end communication of planned network changes to customers and internal stakeholders.
The individual will take ownership within their shift, adhere to defined change management processes and SLAs, and contribute to delivering service excellence against key performance indicators.
Exposure to global enterprise customers and complex network environments, with opportunities to work closely with cross-functional and international teams.
Matching Summary
This role operates in a real-time change environment and is critical to ensuring accurate, timely, and end-to-end communication of planned network changes to customers and internal stakeholders.
Skills & Requirements
Must-have
Network change management processes
Customer communication for planned works
Engineer site access handling
Real-time change environment
Adherence to change management processes and SLAs
Nice-to-have
ITIL knowledge
International voice customer experience
Collaborative team player
Detail-focused
Flexible and energized by 24x7 shifts
Key Requirements
Experience in change management and incident processes
Good working understanding of governance and SLA adherence