Customer Care Manager Ii

PulteGroup

Carmel, IN, United States
Onsite
Manage homeowner service requests
Triage warranty concerns
Manage repair to completion
The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area

Job Summary

  • The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area.
  • This position requires onsite attendance 5 days per week in the Indianapolis area.
  • PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.

Matching Summary

The Customer Care Manager II is responsible for managing homeowner service requests in the field and managing those requests according to standard processes, including meeting with customers, triaging warranty concerns, and managing the repair to completion for all requests in his/her assigned area.

Skills & Requirements

Must-have

  • Manage homeowner service requests
  • Triage warranty concerns
  • Manage repair to completion
  • Conduct in-person homeowner assessments
  • Build quality confirmation before delivery
  • Manage risk and litigation claims

Nice-to-have

  • Build inspired employees
  • Meaningful careers and legacy
  • Company pride and growth opportunities
  • Champion inclusion and diversity

Key Requirements

  • Minimum High School Diploma or equivalent
  • Minimum of 1-2 years customer service/warranty experience
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter