This role plays a key part in protecting customers, safeguarding revenue, and upholding Vodafone’s reputation by applying preventative controls, analytical judgement, and timely interventions across telecom fraud scenarios
Job Summary
This role plays a key part in protecting customers, safeguarding revenue, and upholding Vodafone’s reputation by applying preventative controls, analytical judgement, and timely interventions across telecom fraud scenarios.
We are seeking an individual to support fraud prevention and risk mitigation activities by identifying, analysing, and controlling behaviours that may result in financial loss or negative customer experience.
Exposure to real‑world fraud scenarios within a global telecom environment and opportunities to contribute directly to customer trust and financial protection.
Matching Summary
This role plays a key part in protecting customers, safeguarding revenue, and upholding Vodafone’s reputation by applying preventative controls, analytical judgement, and timely interventions across telecom fraud scenarios.
Skills & Requirements
Must-have
Fraud prevention and risk mitigation
Identify and analyse fraudulent activity
Telecom fraud scenarios
Customer account monitoring
Risk assessment and decision making
Nice-to-have
Customer experience focus
Continuous improvement
Professional and clear communication
Proactive performance management
Key Requirements
Graduate degree from a recognised university
Experienced in analytics, telecom, banking, fraud control, revenue assurance, or customer operations
Strong MS Office capability
Comfortable working in a 24/7 operational environment