Asos_scheduler A2

EXL Service / EXLService Holdings

Pune, India
On-site
Wfm tools
Microsoft excel
Forecasting
The job posting is for an Asos_scheduler A2 position at EXL Service in Pune, India, requiring expertise in workforce management and scheduling within a call center environment. The ideal candidate will have a strong background in using WFM tools and excellent analytical skills

Job Summary

  • Manage the scheduling process of the program and create agent schedules, IDPs, and make necessary adjustments.
  • Communicate effectively with internal and external customers.
  • Demonstrate sound arithmetic, analytical, and problem-solving abilities.

Matching Summary

Match Score: 85

The job posting is for an Asos_scheduler A2 position at EXL Service in Pune, India, requiring expertise in workforce management and scheduling within a call center environment. The ideal candidate will have a strong background in using WFM tools and excellent analytical skills.

Skills & Requirements

Must-have

  • WFM tools
  • Microsoft Excel
  • forecasting
  • scheduling
  • data analysis
  • Verint WFO system

Nice-to-have

  • problem solving
  • interpersonal skills
  • critical thinking

Key Requirements

  • 3+ years of hands-on experience in WFM
  • 2+ years of scheduling/forecasting experience
  • experience with WFM tools like eWFM, Blue Pumpkin/Impact 360, or IEX

Work Rights

Not specified

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