Vodafonethree - Test Manager - Frontline & Customer Journeys

Vodafone

Stoke On Trent, United Kingdom
Excellent basic salary; bonus; vodafone benefits
Hybrid (2-3 days onsite per week)
Assisted channel journey testing
Lead in-house and offshore teams
Uat, dvt, cjt, and regression testing
Vodafone is seeking a Test Manager for its Frontline & Customer Journeys team in Stoke On Trent, UK. The role involves leading testing teams to ensure optimal customer experiences across various channels while managing offshore partners and driving continuous improvement in testing processes

Job Summary

  • You will play a key part in protecting the customer experience across Vodafone and Three’s assisted channels, making sure every journey works exactly as it should before, during and after deployment.
  • Lead the Assisted Channels Test & Customer Journey test team to check and validate agent, user and customer journeys across both brands, making sure everything performs perfectly across User Acceptance Testing (UAT) , Design Verification Tesing (DVT), Customer Journey Testing (CJT) and daily sanity testing.
  • We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.

Matching Summary

Match Score: 85

Vodafone is seeking a Test Manager for its Frontline & Customer Journeys team in Stoke On Trent, UK. The role involves leading testing teams to ensure optimal customer experiences across various channels while managing offshore partners and driving continuous improvement in testing processes.

Salary

Excellent basic salary; Bonus; Vodafone benefits

Skills & Requirements

Must-have

  • Assisted channel journey testing
  • Lead in-house and offshore teams
  • UAT, DVT, CJT, and regression testing
  • Supplier management and commercial agreements
  • Defect monitoring and reporting
  • Continuous improvement of testing frameworks

Nice-to-have

  • Customer obsession within the team
  • Building a culture of quality
  • Working in fast-paced change environments
  • Translating technical issues into business impacts

Key Requirements

  • Strong experience testing assisted channel journeys
  • Experience leading technical and non-technical teams
  • Experience managing suppliers, commercial agreements and purchase orders
  • Excellent analytical and problem solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter