Specialist It Desktop Tech. Support

Vodafone

Malaga, Spain
On-site
Medallia & engagehub configuration
Javascript, html, css, xml
Data transfer mechanisms (api, sftp)
Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets

Job Summary

  • Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets.
  • Resolve complex incidents and implement technical changes requested by Market Managers, configuring platform components using JavaScript, HTML, CSS, and XML.
  • Join a global and diverse community at Vodafone, committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.

Matching Summary

Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets.

Skills & Requirements

Must-have

  • Medallia & Engagehub configuration
  • JavaScript, HTML, CSS, XML
  • Data transfer mechanisms (API, SFTP)
  • Survey design and integration
  • Platform stability and compliance

Nice-to-have

  • Data analytics and visualization
  • CX tools and methodologies
  • Agile methodologies
  • Manage ambiguity and deliver under pressure
  • Proactive, organized, strong ownership

Key Requirements

  • Medallia Product Certification
  • Strong troubleshooting and problem-solving skills
  • Working knowledge of JavaScript, HTML, CSS, XML
  • Experience with Agile methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter