Data Quality Specialist

AbbVie

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Customer service operations
Meter batch data processing
Power bi reporting
Manage and support customer service operations for both new and existing patients, ensuring high-quality service delivery and accurate processing of meter batch data

Job Summary

  • Manage and support customer service operations for both new and existing patients, ensuring high-quality service delivery and accurate processing of meter batch data.
  • Generate, maintain, and analyze reports using Power BI and Patient Connect to monitor service quality and system performance, identifying and resolving data integration issues.
  • Collaborate with cross-functional teams to troubleshoot and resolve discrepancies in patient data and service workflows, providing insights to improve operational efficiency.

Matching Summary

Manage and support customer service operations for both new and existing patients, ensuring high-quality service delivery and accurate processing of meter batch data.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Competitive salary and benefits package

Skills & Requirements

Must-have

  • Customer service operations
  • Meter batch data processing
  • Power BI reporting
  • Data integration issues
  • Cross-functional collaboration

Nice-to-have

  • Customer-first mindset
  • Continuous improvement initiatives
  • US healthcare insurance industry
  • Lean or Six Sigma certification

Key Requirements

  • Bachelor's degree
  • 2-4 years of experience
  • Proficiency in Power BI, Excel, CRM/ERP
  • Experience with data integration issues

Work Rights

Not specified

Tailored Resume

Cover Letter