This role is responsible for 2nd line technical application support, operational stability, and continual service improvement for Consumer CRM systems (CSS Siebel, DDE, DV360)
Job Summary
This role is responsible for 2nd line technical application support, operational stability, and continual service improvement for Consumer CRM systems (CSS Siebel, DDE, DV360).
Your responsibilities will include supporting deployments, managing environments, handling access requests, collaborating with cross-functional teams, and contributing to automation initiatives.
We make an impact by offering enticing incentive programs and competitive benefit packages, including retirement funds, risk benefits, and medical aid benefits.
Matching Summary
This role is responsible for 2nd line technical application support, operational stability, and continual service improvement for Consumer CRM systems (CSS Siebel, DDE, DV360).
Skills & Requirements
Must-have
2nd line technical application support
Consumer CRM systems support
Incident/problem/change management
SOX, POPI, audit controls compliance
SQL intermediate
ITIL-based Incident & Problem Management
Log analysis and troubleshooting
Nice-to-have
Analytical problem-solver
Work under pressure
Strong communication skills
Self-driven
Customer-centric mindset
DevOps methodologies exposure
Key Requirements
Matric is essential
National Diploma/Degree in IT/Computer Science or equivalent advantageous
Min of 3–5 years’ experience in Application Support or Operations
Experience supporting CRM/credit vetting systems advantageous
Knowledge of SOX, POPI and internal governance/compliance processes beneficial
Exposure to DevOps methodologies and deployment pipelines