Deliver first and second line technical support for mobile device management applications, ensuring all incidents and service requests are logged, resolved, and closed within defined SLAs
Job Summary
Deliver first and second line technical support for mobile device management applications, ensuring all incidents and service requests are logged, resolved, and closed within defined SLAs.
Collaborate with internal teams, service managers, and stakeholders to provide world-class customer service.
Exposure to enterprise-level mobility technologies and advanced MDM tools, with opportunities to develop strong cross-functional collaboration and customer-facing capabilities.
Matching Summary
Deliver first and second line technical support for mobile device management applications, ensuring all incidents and service requests are logged, resolved, and closed within defined SLAs.
Skills & Requirements
Must-have
First and second line technical support
MobileIron and Workspace ONE (WS1)
24x7 operational setup
Troubleshoot help desk queries
Adherence to service-level agreements
Windows and non-Windows mobile OS troubleshooting
Nice-to-have
Collaborative team player
Strong organizational abilities
Continuous improvement initiatives
Customer-facing capabilities
Innovation initiatives participation
Key Requirements
3-5 years L1/L2 technical support experience
ITIL Foundation knowledge (certification preferred)
Experience with MobileIron, WS1, and emerging mobility tools