Patient Service Representative (psr) - Cardiology

Advocate Health

Chicago, IL, United States
Base: $19.80 - $29.70; bonus/equity: not specified...
Onsite
Patient registration in emr
Appointment scheduling
Answering multiple phone lines
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters

Job Summary

  • Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Flexible Spending Accounts, Family benefits, Defined contribution retirement plans with employer match, Educational Assistance Program

Skills & Requirements

Must-have

  • patient registration in EMR
  • appointment scheduling
  • answering multiple phone lines
  • resolving patient questions
  • verifying insurance eligibility
  • entering billing information

Nice-to-have

  • customer service experience
  • handling difficult callers
  • teamwork and collaboration
  • adaptability to schedule changes

Key Requirements

  • High school diploma or equivalent
  • One to two years related customer service experience
  • Experience handling difficult caller/customers/patients
  • CRT/PC experience in a customer service setting
  • Ability to lift up to 35 pounds without assistance

Work Rights

Not specified

Tailored Resume

Cover Letter