Senior Manager, Scale Delivery – Professional Services
ConnectWise
Remote, United States
Remote
7+ years saas delivery experience
Lead global multidisciplinary teams
Design scalable delivery motions
The role is accountable for increasing the quality, consistency, and scalability of Onboarding and Consulting services for ConnectWise's largest partner segments
Job Summary
The role is accountable for increasing the quality, consistency, and scalability of Onboarding and Consulting services for ConnectWise's largest partner segments.
This leader designs and operationalizes standardized delivery experiences including Quickstart, low-touch, and tech-touch to accelerate time-to-adoption.
The position requires strong use of AI and automation to improve repeatability, reduce set-up effort, and enable teams to deliver measurable outcomes at scale.
Matching Summary
The role is accountable for increasing the quality, consistency, and scalability of Onboarding and Consulting services for ConnectWise's largest partner segments.
Skills & Requirements
Must-have
7+ years SaaS delivery experience
Lead global multidisciplinary teams
Design scalable delivery motions
AI and automation implementation
Define partner journey handoffs
Nice-to-have
Experience with MSPs and Internal IT
Multi-product platform expertise
Global multi-site leadership
Continuous enablement program design
Strong stakeholder communication skills
Key Requirements
Bachelor's degree in business or related field
7+ years in SaaS delivery or professional services