Deliver expert end‑to‑end technical support for Unified Communications services, ensuring high availability and optimal performance
Job Summary
Deliver expert end‑to‑end technical support for Unified Communications services, ensuring high availability and optimal performance.
Resolve technical issues raised by external customers within defined service levels and guide customer technical teams on resolving service-impacting incidents.
Opportunity to work with advanced Unified Communications and VOIP technologies in a global enterprise environment with exposure to complex customer networks.
Matching Summary
Deliver expert end‑to‑end technical support for Unified Communications services, ensuring high availability and optimal performance.
Skills & Requirements
Must-have
expert-level Unified Communications support
enterprise-grade Voice over IP services
Oracle SBC configuration and troubleshooting
SIP and RTP protocols expertise
VOIP, IMS, GSM, or LTE expertise
Nice-to-have
virtualisation and cloud computing understanding
multinational environment experience
scripting and automation skills
ITIL understanding
high-pressure environment operation
Key Requirements
Expert-level knowledge of SBC, IP networks
Enterprise environment operations and maintenance experience