Front Line Manager, Ovation

Aviva Canada

Markham, Canada
$95,000 to $110,000; not specified; not specified ...
Hybrid
Underwriting, pricing, and broker/agent experience
Monitor team productivity and implement changes
Resolve technical and complex underwriting issues
As a Front Line Manager, you will play a meaningful role in ensuring our Ovation Sales & Service Centre offers a compelling value proposition and delivers superior quality work to brokers/agents

Job Summary

  • As a Front Line Manager, you will play a meaningful role in ensuring our Ovation Sales & Service Centre offers a compelling value proposition and delivers superior quality work to brokers/agents.
  • You will have the opportunity to coach, counsel, and develop team members to achieve maximum performance and superior quality in Underwriting, Pricing, and ensure Broker/Agent experience align to our business objectives.
  • Aviva Canada offers a compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities, alongside a hybrid flexible work model.

Matching Summary

As a Front Line Manager, you will play a meaningful role in ensuring our Ovation Sales & Service Centre offers a compelling value proposition and delivers superior quality work to brokers/agents.

Salary

$95,000 to $110,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Underwriting, Pricing, and Broker/Agent experience
  • Monitor team productivity and implement changes
  • Resolve technical and complex underwriting issues
  • Maintain high accuracy and product knowledge
  • Encourage training and provide coaching
  • Evaluate employee performance and conduct appraisals

Nice-to-have

  • Passionate about improving customer happiness
  • Drive strong results with rewards and recognition
  • Lead by example and embrace change
  • Bi-lingual in French and English

Key Requirements

  • 5 years insurance underwriting experience
  • At least 2 years experience in high-value underwriting
  • Leadership and team management skills
  • Strong decision-making and analytical skills
  • Superior customer and results focus

Work Rights

Not specified

Tailored Resume

Cover Letter