Guest Relations Associate

Sofitel Sydney Wentworth

Bengaluru, India
On-site
Meeting and greeting guests
Dealing with guest queries
Handling guest complaints
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Matching Summary

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.

Skills & Requirements

Must-have

  • meeting and greeting guests
  • dealing with guest queries
  • handling guest complaints
  • booking rooms
  • maintaining high customer service standards
  • smooth functioning of the department

Nice-to-have

  • proactive approach in initiating initiatives
  • motivate and develop reception team
  • promote teamwork

Key Requirements

  • Bachelor’s degree in Hospitality Management
  • Bachelor’s degree in Tourism
  • Bachelor’s degree in Business Administration
  • Strong communication skills
  • Excellent customer service attitude
  • Good problem-solving ability

Work Rights

Not specified

Tailored Resume

Cover Letter