Head Of Design

sky.it

Osterley, United Kingdom
Hybrid
Lead multi-disciplinary design team
Shape customer journeys
Embed behavioural insights
Sky is seeking a Head of Design for their Digital Customer Experience team, aiming to enhance user experiences across their platforms. The ideal candidate will lead a multi-disciplinary design team, focusing on strategy, team growth, and customer-centered design

Job Summary

  • As Head of Design in our Digital Customer Experience team, you’ll craft world-class customer journeys and build a thriving design team and culture.
  • You’ll work in close partnership with Product, Technology, and Customer teams to transform digital experiences across Sky.com and the My Sky app.
  • There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks.

Matching Summary

Match Score: 85

Sky is seeking a Head of Design for their Digital Customer Experience team, aiming to enhance user experiences across their platforms. The ideal candidate will lead a multi-disciplinary design team, focusing on strategy, team growth, and customer-centered design.

Skills & Requirements

Must-have

  • Lead multi-disciplinary design team
  • Shape customer journeys
  • Embed behavioural insights
  • Partner with senior leaders
  • Embed service design practices
  • Figma and design systems expertise

Nice-to-have

  • Inclusive place to work
  • Thriving design team culture
  • Award-winning digital products
  • Storytelling and data-driven recommendations

Key Requirements

  • Proven track record leading large teams
  • Experience shaping strategy at executive level
  • Advanced expertise in Figma
  • Experience defining KPIs and measuring CX impact
  • Recognised expertise in accessibility and inclusive design
  • Proven ability to build and grow senior design talent

Work Rights

Not specified

Tailored Resume

Cover Letter