Career Opportunities For Indigenous Peoples –customer Service Representative - Claims

Intact Insurance

Inbound claims call handling
Policy and product knowledge
High volume call metrics
This role invites Indigenous Peoples including status and non-status First Nations, Métis, and Inuit people to apply for the position

Job Summary

  • This role invites Indigenous Peoples including status and non-status First Nations, Métis, and Inuit people to apply for the position.
  • The representative will act as a subject matter expert answering inbound calls while applying problem-solving skills to move requests forward.
  • Employees are expected to maintain low hold times and meet daily call centre metrics in a fast-evolving environment.

Matching Summary

This role invites Indigenous Peoples including status and non-status First Nations, Métis, and Inuit people to apply for the position.

Skills & Requirements

Must-have

  • Inbound claims call handling
  • Policy and product knowledge
  • High volume call metrics
  • Clear file documentation
  • Empathetic difficult conversations
  • Flexible to work business hours

Nice-to-have

  • Customer service experience preferred
  • Insurance industry background
  • Self-motivated and resilient
  • Strong organizational skills
  • Ability to think on feet

Key Requirements

  • Eligible to work in Canada
  • No Canadian work experience required
  • Willingness to work Monday to Friday 8am-6pm

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter